Privacy Policy
Last updated: May 2026
Promendation Inc. ("we", "us") operates this website and app from Ontario, Canada. We respect your privacy and only collect what we need to run the service.
What we collect
- Your name, email and basic profile details when you sign up.
- Information you choose to share on your profile or in posts.
- Messages you send through the platform.
- Basic technical info (device, browser, approximate location) to keep the site secure.
How we use it
- To provide and improve the service.
- To match members and enable communication between them.
- To send you account, safety and (with your consent) occasional product emails.
What we don't do
- We don't sell your personal information.
- We don't process payments between members — any financial arrangements happen off-platform.
- We don't share your data with advertisers.
Partner companies
Companies and organizations may subscribe to Promendation to discover talent on the platform. They can only see Promend Cards that you have chosen to make public using the "Go Public" option on your card. Private cards, your contact details, private messages and private profile fields are never shared with partners.
You can switch any Promend Card back to private at any time, which removes it from partner discovery.
Service providers
We use trusted providers (e.g. Supabase for hosting and Stripe for any platform purchases) who process data on our behalf under their own privacy and security standards.
Privacy Officer & Accountability
Promendation Inc. is accountable for the personal information under its control. We have designated a Privacy Officer who is responsible for our compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Privacy Officer: Promendation Privacy Team
Title: Privacy Officer, Promendation Inc.
Jurisdiction: Ontario, Canada
Email: privacy@promendation.com
If you have any questions, concerns, or complaints about how we handle your personal information, or if you wish to exercise any of your privacy rights, you may contact our Privacy Officer using the details above. We will respond to all privacy requests within 30 days of receipt.
If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
Your Privacy Rights
As a user of Promendation, you have the following rights with respect to your personal information. To exercise any of these rights, please contact us at privacy@promendation.com. We will respond within 30 days and may ask you to verify your identity before fulfilling your request.
Right of Access
You have the right to request access to the personal information we hold about you. This includes your Promend Card data, My Posts, referral pipeline history, messages, and any other information associated with your account. We will provide this information in a clear, readable format at no charge.
Right to Correction
If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You may also update most of your information directly through your account settings at any time.
Right to Withdraw Consent
Where our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing we carried out before you withdrew consent. Please note that withdrawing consent may limit or prevent your ability to use certain features of the platform.
Right to Account Deletion
You have the right to request the deletion of your account and associated personal information. To submit a deletion request, email privacy@promendation.com with the subject line "Account Deletion Request." We will process your request within 30 days and confirm once deletion is complete, subject to any legal retention obligations described below.
Right to File a Complaint
If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca or by calling 1-800-282-1376.
We will never sell your personal information to third parties.
Data Breach Notification
Promendation takes the security of your personal information seriously. We implement appropriate technical and organizational safeguards — including row-level security, encrypted data storage, rate limiting, and an append-only audit log — to protect your information against unauthorized access, disclosure, alteration, or destruction.
What Constitutes a Breach
A data breach occurs when personal information in our control is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of without authorization.
Our Response Process
In the event that Promendation becomes aware of a data breach that poses a real risk of significant harm to one or more individuals, we will:
- Contain and assess the breach as quickly as possible
- Notify the Office of the Privacy Commissioner of Canada (OPC) as soon as feasible following discovery
- Notify all affected users directly by email with a clear description of: what happened, what information was involved, what steps we have taken, and what steps affected users can take to protect themselves
- Maintain a record of all breaches for a minimum of 24 months
How to Report a Security Concern
If you believe you have discovered a security vulnerability or that your account has been compromised, please contact us immediately at privacy@promendation.com with the subject line "Security Concern." We will acknowledge all security reports within 24 hours.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide you with our services, and to comply with applicable legal obligations.
Active Accounts
While your account is active, we retain all personal information associated with your account — including your Promend Card, My Posts, referral pipeline history, and messages — for as long as your account remains open.
Deleted or Deactivated Accounts
When you delete your account, we will permanently delete your personal profile information within 30 days of receiving your deletion request.
The following information is retained after account deletion:
- Anonymized and aggregated analytics data (which cannot identify you) — retained indefinitely for platform improvement
- Transactional records related to Boost payments — retained for 7 years to comply with Canadian tax and accounting laws
- Audit log entries related to security events or moderation actions — retained for 24 months after the relevant event
- Information subject to a legal hold or dispute resolution — retained until the matter is fully resolved
Messages
Messages exchanged through Promendation's inbox are retained for the duration of your active account. Upon account deletion, messages will be deleted within 30 days, except where retention is required by law.
Requesting Early Deletion
You may request early deletion of your personal information at any time by contacting privacy@promendation.com. We will fulfill your request within 30 days, subject to the legal retention obligations listed above.
Third-Party Services
Promendation uses the following third-party services that may process your personal information on our behalf. By using Promendation, you acknowledge that your data may be processed by these services, which may store data outside of Canada.
- Supabase — database, authentication, and file storage (servers in the United States). Privacy policy: supabase.com/privacy
- Stripe — payment processing for Boost purchases only (no user-to-user payments). Privacy policy: stripe.com/privacy
- Google — OAuth login (if you choose "Sign in with Google"). Privacy policy: policies.google.com/privacy
- LinkedIn — OAuth login (if you choose "Sign in with LinkedIn"). Privacy policy: linkedin.com/legal/privacy-policy
We do not sell, rent, or share your personal information with any third party for marketing or advertising purposes.
Where we operate
Promendation is currently available to members in Ontario, Canada. We follow Canadian privacy law (PIPEDA) and Ontario regulations that apply to our service.
Contact
Questions or requests? Email privacy@promendation.com.